Returns and Shipping Policy

Refunds and Returns Policy

We only accept the return of unopened items within 30 days of purchase. Refunds will be issued only in the form of store credit.

In the exceptional case that we decide to issue a refund for change of mind, please note:

  • If the payment was made via credit, debit, or EFTPOS transaction, the transaction fee charged by the payment provider will not be refunded, as the provider does not reimburse these fees.
  • Refunds due to a change in postage choice will be issued only as store credit.

If you need to return an item, please contact us at sales@casadevinos.com.au with your order number and details about the product you wish to return. We will respond with instructions on how to proceed.

 

Faulty Items Policy

If your package arrives damaged, please DO NOT ACCEPT the delivery. Instead, return it with the courier or Australia Post.

If you (or someone on your behalf) accepts the damaged package, you must:

  1. Take a photo of the damaged item.
  2. Lodge a complaint with the delivery company. (We cannot submit a complaint on your behalf if the parcel has already been accepted.)

If you return the damaged item immediately via the delivery company, we will provide a replacement item and lodge a complaint on our end.

 

Age Restrictions

  • You must be of legal drinking age in your country of residence to purchase liquor from us.
  • We do not ship alcohol to the USA.

 

Shipping Policy

Domestic Shipping (Australia Only)

  • We offer free shipping within Australia for purchases over $200 (retail customers only) to most Australian capital cities.
  • Free shipping does not apply to overseas orders.
  • Some products have shipping restrictions and cannot be sent to certain destinations.

When you place an order, we will estimate shipping and delivery dates based on:

  • Item availability
  • Shipping provider and options selected

Shipping rates for many items are weight-based, as per our shipping providers' policies. Weights are rounded up to the next full pound (or half-kilo).

 

International Shipping

We can ship to most countries worldwide, but international shipping requires a custom quote. If you wish to place an international order, please contact us at sales@casadevinos.com.au.

  • We do not offer free shipping outside Australia.
  • We do not ship alcohol to the USA. If you place an order from the USA, you will need to arrange your own shipping.
  • Import Taxes & Duties:
    • When ordering alcohol internationally, it is the buyer's responsibility to be aware of and comply with local import laws, taxes, duties, and customs regulations.
    • We do not cover or take responsibility for any additional charges imposed by customs authorities in the destination country.
    • Customers should contact their local customs office to understand the import requirements before placing an order.

By placing an order, you agree that Casa de Vinos is not responsible for any customs fees, taxes, delays, or issues with international authorities.

regards

Casa de Vinos

 

Warning: Casa de Vinos Liquor License 32062579. VIC Liquor Control Reform Act 1998: It is an offence to supply alcohol to a person under the age of 18 years in Australia (Penalty exceeds $7,000), for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700).